FAQ

Frequently Asked Questions (FAQ)

At Elkhorn Silver®, we believe clear communication makes all the difference. Below you'll find helpful answers about our handcrafted jewelry, tools, shipping times, and care instructions. Still have questions? Reach out to us here — we’re always happy to help!

Custom and Personalized Orders

Can you customize or personalize my order?

Yes! Many of our handcrafted pieces can be customized to suit your preferences.

Each piece is made in our Missouri studio, so small adjustments are often possible.

Along with our standard lengths, we’re happy to offer custom sizing (such as 16", 22", or other lengths) when possible.

Clasp options may include S-hook, lobster clasp, or magnetic clasp depending on the design.

To request a customization, please contact us before placing your order. We’ll confirm availability and any pricing adjustments if needed.

Magnetic Clasps

Are magnetic clasps safe to wear?

Magnetic clasps are a convenient option, but they may interfere with pacemakers or other implanted medical devices. If you have a medical device, please consult your physician before wearing.

Gift Packaging

➤ Do you offer gift packaging?

All items arrive in a gift-ready box with care instructions—perfect for giving as-is. We don’t offer additional gift wrapping, but your piece will arrive thoughtfully packaged.

Materials & Care

➤ What is Argentium® silver?

Argentium® is a premium silver alloy known for its brightness, durability, and exceptional tarnish resistance. Unlike traditional .925 sterling, Argentium® has a higher silver purity (most of our pieces are 935 or 940), plus a small amount of germanium that helps the metal stay brighter for longer.

It’s also naturally hypoallergenic and nickel-free, making it a great choice for everyday wear—even for people with sensitive skin.

For a deeper dive into why we use Argentium® and how it compares to traditional sterling, you can read our full blog post here:
What Is Argentium® Silver? (Full Guide)

➤ How do I care for Argentium® silver jewelry?

Argentium® silver is prized for its bright white color, tarnish resistance, and lower maintenance compared to traditional sterling silver.

For everyday care:

  • Gently wipe jewelry with a soft cloth after wearing
  • Store pieces in a jewelry box or soft pouch
  • Avoid prolonged exposure to moisture, chlorine, perfumes, or harsh chemicals
  • Remove jewelry before swimming, cleaning, or heavy physical activity

Most pieces only require occasional polishing to maintain their shine.

Because Argentium® silver naturally resists tarnish, many customers find it easier to care for than traditional sterling silver jewelry.

For more detailed tips, storage recommendations, and polishing guidance, visit our:
Argentium® Silver Care Guide

➤ Are your products hypoallergenic?

Yes. Argentium® 935 and 940 silver are nickel-free and hypoallergenic, making them a comfortable choice for most sensitive skin.

Shipping & Delivery

➤ How long does it take to ship an order?

Orders are typically processed within 1–2 business days and shipped Monday through Friday. Custom or made-to-order items may take longer, and we will contact you if there is any delay.

We offer free shipping within the contiguous United States.

For Alaska and Hawaii, shipping is calculated at checkout using reliable carrier rates (typically USPS) to ensure fair and accurate pricing based on your location.

At this time, we are unable to ship to U.S. territories.

We select the most reliable and cost-effective shipping method available, and tracking information will be provided once your order ships.

➤ Do you offer international shipping?

Yes — we ship to select international locations, including Canada, the United Kingdom, and Australia.

Our patented Elkhorn Silver® Jump Ring Cutting Jig is available for international shipping, including Canada, the United Kingdom, and Australia. Our handcrafted jewelry is currently available within the United States only.

International orders may require address verification prior to shipment to ensure reliable delivery. Orders that cannot be delivered by standard carrier services may be cancelled and refunded.

Duties, taxes, import fees, and any brokerage charges are the responsibility of the recipient.

For international orders, a complete and accessible delivery address and contact method are required for successful delivery.

Have a question about shipping or delivery? Contact us here — we’re happy to help.

Returns

➤ What is your return policy?

We accept returns on most items within 30 days of purchase, provided the item is unused and in its original condition. To ensure a smooth process, please contact us before sending a return so we can confirm eligibility and provide return instructions. For complete details, please see our Return Policy.

Payment & Checkout

➤ What payment methods do you accept?

We accept Visa®, Mastercard®, Shop Pay, and Shop Pay Installments. All payments are processed securely through Shopify.

➤ Is my payment secure?

Yes. Your payment is processed through Shopify’s encrypted platform, which meets industry standards for security and PCI compliance.

➤ Do you offer Buy Now, Pay Later options?

Yes. For orders $50 or more, you can choose Shop Pay Installments at checkout. This lets you split your purchase into four interest-free payments — no additional fees, no credit impact.

Just select Shop Pay when checking out and follow the prompts. This is available for U.S. customers and is subject to approval.

To learn more, visit Shop Pay Installments Help.

Jewelry-Making Tools

➤ What is the Jump Ring Cutting Jig?

It’s our patented tool that helps jewelry makers and metalsmiths cut clean, consistent jump rings with less strain—perfect for chainmaille, wire wrapping, and general bench work.

➤ What’s the difference between the Bench Pin version and the Jig with Holder?

The Bench Pin version attaches to your bench pin setup. The Jig with Holder includes a standalone base for stability—ideal if you don’t have a workbench.

➤ How do I use the Elkhorn Silver® Jump Ring Cutting Jig?

Prep the coil: Wrap your wire coil with painter’s tape to keep rings aligned.
Load the saw: Apply lubricant to the blade and slide the coil onto it gently.
Set the jig: Place the saw blade in the groove and secure with the alignment pin.
Secure and cut: Use the brass top plate to hold the coil and begin sawing slowly.

Tip: For full setup instructions, see the printed Quick Start Guide or watch our demo videos on YouTube.

Ring Sizing

➤ How do I choose the right ring size?

Use a ring sizer tool: For best results, use a plastic or metal sizer.
Measure an existing ring: Match the inner diameter to a ring size chart.
Use a printable chart: Print a ring sizing guide at 100% scale.
Tip: If you’re between sizes, we recommend sizing up a half size, especially for wider bands.

Each ring is listed with a U.S. size and width. We're happy to assist if you're unsure before ordering. Contact us here for help.

Materials & Craftsmanship

➤ Are your silver chains solid or hollow?

Our premium silver chains are made from solid Argentium® 940 or 935 silver—never hollow, plated, or filled. These are ideal for everyday wear and pairing with our handcrafted pendants, offering exceptional strength, tarnish resistance, and a satisfying weight.

Some accessory chains, such as optional add-ons or complementary chains, may include plated components (e.g., gold-filled or sterling-plated bronze), but these are always clearly noted in the product description.

➤ Want to learn more about why we use Argentium® silver and how our chains are crafted?

Read the full article on our blog: Argentium® Silver Care Guide

Necklace Length Guide

➤ Need help choosing the right chain length? Use our visual guide below to see how each length typically fits.
Necklace Length Guide – Elkhorn Silver
➤ Do you offer curb chains or rope chains in Argentium® silver?

At this time, we do not offer curb chains or rope chains in Argentium® silver.

Our chains are thoughtfully handcrafted based on designs we can reliably produce and support in our Missouri studio. While we love the look of curb and rope styles, these require specialized manufacturing processes that are outside our current capabilities.

If you're looking for high-quality alternatives, you can explore our available styles here:
View Chains & Necklaces Collection

We’re always exploring new designs, so feel free to reach out if you’re looking for something specific—we truly appreciate your interest and feedback!

➤ Still have questions?

We’re here to help! Visit our Contact Page or email us directly at info@elkhornsilver.com.