FAQ

Frequently Asked Questions (FAQ)

At Elkhorn Silver®, we believe clear communication makes all the difference. Below you'll find helpful answers about our handcrafted jewelry, tools, shipping times, and care instructions. Still have questions? Reach out to us here — we’re always happy to help!

Custom and Personalized Orders

➤Can I request a different chain length or clasp?

Yes! We offer 18” or 20” chains with S-hook, lobster, or magnetic clasps depending on the design. In some cases, like our Persian bracelets, a magnetic clasp comes standard. Add a note at checkout or message us—we’re happy to accommodate when possible.

Can you customize or personalize my order?

Absolutely. Many of our designs are one-of-a-kind. If you're looking for a specific stone, shape, clasp type, chain length, or gift-ready packaging, just let us know. We’ll gladly work with you on custom options.

Gift Packaging

➤Do you offer gift packaging?

All items arrive in a gift-ready box with care instructions—perfect for giving as-is. We don’t offer additional gift wrapping, but your piece will arrive thoughtfully packaged.

Care Instructions

➤How do I care for Argentium® silver?

Argentium® silver is tarnish-resistant and easy to maintain. Gently wipe with a soft cloth after wearing, and avoid harsh chemicals or prolonged moisture exposure. With minimal care, your piece will stay beautiful for years.

➤Are your products hypoallergenic?

Yes. Argentium® 935 and 940 silver are nickel-free and hypoallergenic, making them a comfortable choice for most sensitive skin.

Shipping & Delivery

➤How long does it take to ship an order?

We usually ship within 1–3 business days. Custom or made-to-order items may take longer. We’ll contact you if there’s any delay.

➤Do you offer international shipping?

Currently, we ship within the U.S. If you’re outside the U.S., contact us to explore shipping options.

➤What is your return policy?

We accept returns on most non-custom items within 14 days of delivery. Items must be in original condition.

Payment & Checkout

➤What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and other secure payment options offered through Shopify.

➤Is my payment secure?

Yes. Your payment is processed through Shopify’s encrypted platform, which meets industry standards for security and PCI compliance.

➤ Do you offer Buy Now, Pay Later options?

Yes. For orders $50 or more, you can choose Shop Pay Installments at checkout. This lets you split your purchase into four interest-free payments — no additional fees, no credit impact.

Just select Shop Pay when checking out and follow the prompts. This is available for U.S. customers and is subject to approval.

To learn more, visit Shop Pay Installments Help.

Jewelry-Making Tools

➤What is the Jump Ring Cutting Jig?

It’s our patented tool that helps jewelry makers and metalsmiths cut clean, consistent jump rings with less strain—perfect for chainmaille, wire wrapping, and general bench work.

➤What’s the difference between the Bench Pin version and the Jig with Holder?

The Bench Pin version attaches to your bench pin setup. The Jig with Holder includes a standalone base for stability—ideal if you don’t have a workbench.

➤How do I use the Elkhorn Silver® Jump Ring Cutting Jig?

Prep the coil: Wrap your wire coil with painter’s tape to keep rings aligned.
Load the saw: Apply lubricant to the blade and slide the coil onto it gently.
Set the jig: Place the saw blade in the groove and secure with the alignment pin.
Secure and cut: Use the brass top plate to hold the coil and begin sawing slowly.

Tip: For full setup instructions, see the printed Quick Start Guide or watch our demo videos on YouTube.

Ring Sizing

➤How do I choose the right ring size?

Use a ring sizer tool: For best results, use a plastic or metal sizer.
Measure an existing ring: Match the inner diameter to a ring size chart.
Use a printable chart: Print a ring sizing guide at 100% scale.
Tip: If you’re between sizes, we recommend sizing up a half size, especially for wider bands.

Each ring is listed with a U.S. size and width. We're happy to assist if you're unsure before ordering. Contact us here for help.

Necklace Length Guide

➤Not sure what chain length to choose? Jump to our Necklace Length Guide ↓

Materials & Craftsmanship

➤Are your silver chains solid or hollow?

Our premium silver chains are made from solid Argentium® 940 or 935 silver—never hollow, plated, or filled. These are ideal for everyday wear and pairing with our handcrafted pendants, offering exceptional strength, tarnish resistance, and a satisfying weight.

Some accessory chains, such as optional add-ons or complementary chains, may include plated components (e.g., gold-filled or sterling-plated bronze), but these are always clearly noted in the product description.

➤Want to learn more about why we use Argentium® silver and how our chains are crafted?

Read the full article on our blog: Argentium® Silver Care Guide

Necklace Length Guide

➤Need help choosing the right chain length? Use our visual guide below to see how each length typically fits.
Necklace Length Guide – Elkhorn Silver

➤Still Have Questions?

We’re here to help! Visit our Contact Page or email us directly at info@elkhornsilver.com.