Privacy policy

Privacy Policy

Elkhorn Silver® LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website, elkhornsilver.com (the “Site”), which is hosted on Shopify.

By using our Site and services, you agree to the collection and use of your information as described in this Privacy Policy.

Personal Information We Collect

  • Contact Information: Name, billing and shipping address, phone number, and email address
  • Order Information: Products purchased, order history, and transaction details
  • Payment Information: Processed securely through Shopify Payments and supported providers (we do not store full payment details)
  • Account Information: Login credentials, preferences, and saved information (if applicable)
  • Device Information: IP address, browser type, device type, and operating system
  • Usage Data: Pages visited, time on site, cart activity, and interactions
  • Customer Support & Voluntary Information: Messages, communications, and any other information you choose to provide to us

How We Collect Information

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies, log files, and similar technologies used by Shopify
  • From Shopify and trusted service providers that help operate our store
  • From shipping carriers and payment processors to complete transactions

How We Use Your Information

  • Order Fulfillment: To process payments, ship orders, and provide order confirmations and updates
  • Customer Support: To respond to inquiries and provide assistance
  • Store Functionality: To maintain your cart, preferences, and account features
  • Fraud Prevention & Security: To detect and prevent unauthorized or fraudulent activity
  • Legal Compliance: To comply with applicable laws, regulations, and tax requirements
  • Improvements: To improve our website, products, and customer experience

Legal Bases for Processing (EEA/UK Customers)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information under the following legal bases:

  • Your consent
  • The performance of a contract (e.g., fulfilling your order)
  • Compliance with legal obligations
  • Our legitimate business interests, such as improving our services and preventing fraud

Cookies and Tracking Technologies

Our store is hosted on Shopify and uses related payment services that may use cookies and similar technologies to support secure checkout, payment processing, fraud prevention, site functionality, and store performance analytics.

You can manage cookie preferences through your browser settings. We honor Global Privacy Control (GPC) signals where applicable.

We do not sell your personal information to third parties.

How We Share Your Information

  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products. You can read more at Shopify’s Privacy Policy.
  • Shipping & Fulfillment Providers: We share necessary order details such as your name, shipping address, and order contents with shipping carriers (such as UPS and USPS) and related logistics providers to generate shipping labels, deliver your order, and provide tracking updates. These providers may process your information in accordance with their own privacy policies.
  • Service Providers & Apps: We use trusted third-party services and Shopify apps to operate our store, including tools for shipping, order management, analytics, and customer support. These providers only access the information necessary to perform their functions on our behalf.
  • Legal Requirements: We may disclose your information if required to comply with laws, regulations, or legal requests.
  • Business Transfers: In connection with a business transaction such as a merger or sale (if applicable).

International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States. Shopify and its partners use appropriate safeguards, such as Standard Contractual Clauses, where required.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Request a copy of your data (data portability)
  • Object to or restrict certain processing
  • Opt out of targeted advertising (where applicable)
  • File a complaint with your local data protection authority

To exercise your rights, please contact us at info@elkhornsilver.com. We may need to verify your identity before processing your request.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes.

Security

We take reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Children’s Privacy

Our Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Contact Information

Elkhorn Silver® LLC
Kathleen & Chris Capkovic
📧 info@elkhornsilver.com
📬 1777 Washington Crossing #2221, Washington, MO 63090, USA

Last Updated: May 24, 2026